Technical support
You can contact technical support by sending an email or calling.
Contact technical support:
in case of malfunctions and errors
to request configuration changes
for advice on how to use the product
After your request is registered, you will receive a reference number.
If necessary, a support specialist will send you a request for additional information on the issue. Work on the issue will be suspended until we receive your response to this request.
You will be notified once the issue is resolved.
Sending an email
When contacting support by email, include the following information:
Subject: <brief description of the issue>
Body:
name of the solution
detailed description of the issue
any additional information that may assist in resolving the issue (if any)
Technical support will register your request and send a confirmation email.
Please note!
Once registered, the request ID will be added to the email subject line. Include this request ID in the subject line in all further correspondence related to the request.
Working hours and contact details
Working hours and contact details of BI.ZONE support team:
Employee | Working hours | Phone number | |
Technical Support Specialist | 24/7, around the clock | +7 (499) 110 87 25 | |
Service manager | Mon–Fri, 09:00–18:00 | Specified in your contract | Specified in your contract |
Backup service manager | Mon–Fri, 09:00–18:00 |